Accessibility statement for
patientadvocacyservice.ie

The Patient Advocacy Service is committed to making its website accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.

This accessibility statement applies to https://www.patientadvocacyservice.ie/ .

The Patient Advocacy Service takes the following measures to ensure accessibility:

The Patient Advocacy Service website is designed for everyone to find, read and understand. With this in mind, we are engaged in an accessibility project with Granite Digital to make improvements to our website. This work is ongoing and we appreciate your patience. 

Our compliance status

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 level AA , due to the non-compliances listed below.

Accessibility features of this website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Change colours and contrast levels
• Zoom in up to 200% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• View content in different ways without losing information or structure.

When we publish information on this website, we will try to:

• Structure content well
• Use plain English (except for academic or scientific words that do not have an alternative)
• Use short sentences
• Explain acronyms
• Write good link text
• Make images and videos accessible
• Ensure new features work on assistive technologies.

Non-Accessible Content

The content listed below is non-accessible for the following reason(s):

A) Non-compliance with the European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.

• Some text on the website does not have a sufficient level of contrast.
• Some links may not be easily distinguishable as links and may not contain text that is understandable to assistive technologies such as screen readers.
• Some images are missing alternative text.
• Some PDFs on the website may not be easily understood by users of assistive technologies.

We are actively working to address these issues and improve our level of accessibility.

Preparation of this accessibility statement

This statement was prepared on 15th August 2024.

The Patient Advocacy Service assessed the accessibility of this site using an external evaluation by an external entity.

Feedback process

We welcome your feedback on the accessibility of this website. You can contact our Communications Officer using the information below. They are responsible for the Patient Advocacy Service website and welcome any feedback in relation to the accessibility of the website. Should you require an accessible version of any content on the website, please contact the Communications Officer. 

The Communication Officer’s contact details are as follows:

Name: Roisin Mc Keon

Address: Patient Advocacy Service, Level 3 Rear Unit, Marshalsea Court, Merchant’s Quay, Dublin D08 AEY8

Telephone: 0818 293003

Email Address: info@patientadvocacyservice.ie 

Enforcement procedure

You are entitled to lodge a complaint with the Office of the Ombudsman or the Workplace Relations Commission if you are dissatisfied with our response. 

Office of the Ombudsman: 

• Contact information for Office of the Ombudsman 
• Advice on making a complaint under the Disability Act

Workplace Relations Commission:

• Contact information for Workplace Relations Commission
• Advice on making a complaint under the Equal Status Act