The Patient Advocacy Service is an equal opportunities employer.
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Why Work in the Patient Advocacy Service?
The Patient Advocacy Service provides support for people who wish to make a complaint about the care they have received in a Public Acute Hospital or Nursing Home. Our team of professional Advocates aim to make a difference to the lives of people in society who may have faced challenging, traumatic experiences and empower them to speak out and have their voice heard.
Our Service provides a range of benefits for its staff members that promote continual professional development and work-life balance. We provide a professional, positive and friendly environment where people can enjoy a rewarding working experience.
Career Benefits
- The Patient Advocacy Service offers a competitive salary, recognising the experience you bring to the role
- Generous annual leave entitlements, plus discretionary company days
- Positive working environment with a Blended Working Model
- 35 hour working week
- Tax saver commuter scheme
- Bike to work scheme
- Employee pension scheme with employer contribution
- Pension Scheme – death in service
- Paid sick leave
- Vaccinations – flu jabs
- Excellent Employee Induction programme
- Health and Wellbeing initiatives, including Employee Assistance programme
- Employees may avail of continual professional development, both through internal and external training opportunities
- Employee development opportunities available through project participation and developing new skills
- Performance Management Development System
“Every day is different – there is a lot of variety in the work we do.”
“I have very supportive colleagues and managers who listen to my views.”
“I work with a variety of people on a range of issues which makes my working day really interesting.”
“I feel like I am making a positive difference to people’s lives.”
“There is a really good emphasis on training and development.”
Equal Opportunities
The Patient Advocacy Service is committed to promoting equal opportunities in employment. It operates within a culture of equality and diversity.
The following five Core Values underpin our work:
1. Independence: We work with the person independently of others and free from all conflicts of interest. The advocacy process is led and guided by the person.
2. Autonomy: We support the right of the person to self-direction/determination (i.e. to be in control of their own life) and to make informed decisions based on their will and preferences. We also empower people to have their complaints processed in a balanced, fair and transparent manner.
3. Equality/Citizenship: We support the right of every person to assert and enjoy their human rights, to participate in society as an equal citizen and to fulfil their full potential within a life of their own choosing.
4. Respect: We work with the person in a way which demonstrates respect for the person as an individual and for their privacy, dignity and autonomy. All staff, partners and directors of the Patient Advocacy Service will act in a way that demonstrates respect for the people who use our Service and each other.
5. Empowerment: We aim to facilitate the person to be an active participant in decisions which affect their life, through the way in which the advocacy process is carried out as well as the outcomes it seeks to achieve. We also aim to empower the person to make a complaint or engage with a review process and seek answers when things go wrong.
Reasonable accommodation will be provided to candidates with a disability as necessary.
If you experience any difficulty in accessing our website, or wish to discuss any matter relating to accessibility, or any queries about working with the Patient Advocacy Service, please email: recruitment@patientadvocacyservice.ie